Archive for October 25, 2013
It is not hard to imagine why some people believe that customer trust and loyalty are not highly valued anymore. The world of customer service has turned into one of automated systems, scripts and disconnected calls. Thankfully, some business out there still know how to build customer relationships. While some smaller stores may feel overwhelmed, a larger company like DirectBuy knows the importance of integrity in business.
On the whole, building customer loyalty is not what it used to be. According to an October 22 article on MarketWatch.com, 51% of 12,000 people surveyed believed that customer service is actually getting
According to statistics from the Home Improvement Research Institute (HIRI), home improvement product sales are expected to eclipse $293 billion this year, which would be an increase of more than five percent from the year before. This means that more homeowners are looking to upgrade, so lots of couples and homeowners on their own are heading to retailers to check out their options and buy materials. While there are lots of factors that they might look for before making a purchase, quality customer care could make a huge difference.
One of the realities of shopping for appliances, lumber, and all kinds of other renovation materials is that lots of distributors will have quite similar products, and costs are not likely to vary too much. Sometimes, if consumers have an appreciation for customer