It is not hard to imagine why some people believe that customer trust and loyalty are not highly valued anymore. The world of customer service has turned into one of automated systems, scripts and disconnected calls. Thankfully, some business out there still know how to build customer relationships. While some smaller stores may feel overwhelmed, a larger company like DirectBuy knows the importance of integrity in business.
On the whole, building customer loyalty is not what it used to be. According to an October 22 article on MarketWatch.com, 51% of 12,000 people surveyed believed that customer service is actually getting