Many businesses have found that there are tremendous advantages to engaging the assistance of a 24 hour live answering service. An after hours phone answering service is a benefit for any business interested in keeping their customers happy, as well as providing easy to attain information for potential new customers.
The difference between a customer reaching a business’s voicemail or a live operator could make or break a sale. The fact is that about 80% of people will hang up if they reach a company’s voicemail as opposed to reaching a live person when they need information. Just because the doors have closed for the day does not have to mean that business has to stop. Customers and clients love to know that they can make their call at any hour of the day and speak to a li
Everyone has complained about hearing automated telephone answering services at one point or another. Either they take too long to answer questions, aren’t helpful, or any other number of complaints. In truth, answering services are extremely important for business owners. Although many a complaint has been voiced about those robotic voices, here are a few ways they’re actually very helpful to business owners.
They assist with customer service
Currently, brands in the United States are losing almost $41 billion annually due to poor customer service practices. Without good customer experiences, it’s difficult to build lasting relationships, and surprisingly enough, answering services can help with that. Rather than calling a representative and being passed from person to