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The Benefits Employee Retention and HR

Human resources departments deal with issues relating to employees. Those employees may be new employees, such as recent hires, or they may be ones that have been on the job for some time, those in salaried positions where the employee has contributed to the company for weeks, months, or even years. Human resources employees handle […]

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6 Tips for a Better Experience When You Outsource Your Customer Service

Customer service is important to customer retention. According to surveys of consumers, at least 86% say they take their business to a different company if the customer service they receive is bad. They admit they are also willing to pay up to 25% more for a better experience in this area. It has been estimated […]