Doctor’s offices are some of the most busy businesses when it comes to phone calls. Whether it’s people calling to set up appointments or calling with questions or emergencies, it’s usually more than a single receptionist or two can handle. That’s why it can be a good idea to hire a physicians answering service.
It’s important for any business to have a live person answering the phone as much as possible. Roughly four out of five people prefer to interact with a business over the phone as opposed to through email or online chat. And of those callers, about 80% will hang up if they get a voicemail rather than a live person. For a regular business, that can mean lost sales, but it can be much more serious for a physicians office. A person who can’t get through to the doctor’s office may g