Customer service is important to customer retention. According to surveys of consumers, at least 86% say they take their business to a different company if the customer service they receive is bad. They admit they are also willing to pay up to 25% more for a better experience in this area. It has been estimated that United States businesses lose about $41 billion every year to unpleasant customer service experiences. More over, nearly 78% of all consumers admit they have bailed on a transaction because the customer service experience they had was not good. In light of all of these data, you may be looking to outsource customer service for your business. Here are some tips to make the experience better.