Customer service is a big deal for many companies and it shows that an emphasis on customer service leads to more happy customer and better retention of customers. The statistics bear this out. Many customers will not want to do business again with a company when they have a poor customer service experience.
- 91% of unhappy customers will not willingly do business with you again.
- Almost 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.
- In the last year, 67% of customers have hung up the phone out of frustration that they could not talk to a real person.
- Research shows that it takes 12 positive experiences to override a negative experience.
Customer service experiences can be frustrating on numerous lev